Frequently Asked Questions

Only landlords can create and maintain accounts on Tenantra. This ensures that all rental records and reports come from a consistent and accountable source.

No. Tenants do not create accounts to submit reports. They are onboarded through a landlord-initiated process and must approve participation.

A landlord initiates onboarding by entering the tenant's details. The tenant receives a notification explaining the process and must approve before the tenancy is recorded.

No. Tenant approval is required before any tenancy is created on Tenantra. Without consent, no record exists and no report can be submitted.

A report can only be submitted after a tenancy has ended. Tenantra does not allow reporting during an active tenancy.

It means the rental record was created through a verified landlord account, tenant-approved onboarding, and a recorded tenancy lifecycle. It does not mean Tenantra independently investigates every detail of the tenancy.

No. A landlord can only report a tenant who was onboarded with consent and had a tenancy recorded on the platform.

Once a report is submitted, it becomes part of the tenant's rental record on Tenantra. The tenant is then given the opportunity to review and dispute the report if anything is inaccurate or inconsistent.

Yes. Tenants can dispute any report they believe is incorrect, misleading, or incomplete. This is a core part of the platform to ensure fairness and accountability.

If a tenant raises a dispute, the report is flagged, the tenancy record and supporting information may be reviewed, and appropriate action may be taken based on the findings.

All reports are tied to a verified landlord account and a consent-based tenancy record. Tenants also have the ability to dispute reports, which adds an additional layer of accountability.

Tenantra may collect supporting documents related to an address for internal records and review. However, it does not function as a government registry or independently verify property ownership.

Supporting documents help maintain an internal audit trail and may be used if a report is questioned or disputed.

No. Tenantra provides structured rental history information to help landlords make more informed decisions. It does not replace judgment or other screening processes.

No. Reports can only be submitted by verified landlord accounts linked to a recorded tenancy.

Tenant consent ensures that rental relationships are recorded transparently and with awareness from both parties.

No. Tenantra is designed to complement existing screening tools, not replace them.

Landlords are responsible for the reports they submit. All activity is tied to their verified account.