Privacy Policy

1. Introduction

Tenantra Inc. ("Tenantra", "we", "us", or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tenant reporting platform and related services.

This policy applies to all users of our platform, including landlords, property managers, tenants, and visitors to our website.

2. Scope and Application

This Privacy Policy applies to:

• Personal information collected through our website (tenantra.ca)
• Information collected through our landlord and tenant onboarding processes
• Information provided during account registration and verification
• Tenant rental history and behaviour reports
• Communications with our support team

This policy does not apply to third-party websites or services linked from our platform.

3. Platform Role and Nature of Information

Tenantra operates as a platform that facilitates identity-verified, consent-based rental history records submitted by landlords.

Information on the platform includes user-submitted data relating to rental relationships and post-tenancy reporting.

Tenantra does not independently verify all submitted information and does not act as a government registry, land title authority, or credit reporting agency.

The platform provides structured rental records supported by identity verification, tenant consent, and dispute mechanisms.

4. Information We Collect

We collect the following categories of personal information:

Account Information

• Full legal name
• Email address
• Phone number
• Date of birth
• Password (encrypted)

Landlord Information

• Supporting documentation related to property or tenancy
• Business name and address
• Government-issued identification
• Property details and addresses

Tenant Information

• Rental history and tenancy records
• Payment behaviour (on-time, late, missed)
• Lease compliance status
• Property care assessments
• Dispute records

Technical Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar technologies

5. How and Why We Collect Information

We collect personal information for the following purposes:

Service Delivery

• Creating and managing accounts
• Generating rental history records
• Facilitating landlord-tenant onboarding and verification

Identity Verification

• Verifying landlord identity
• Supporting accountability and fraud prevention

Platform Improvement

• Analyzing usage patterns
• Improving features and functionality

Legal Compliance

• Complying with laws and regulations
• Responding to legal requests

6. Consent

We obtain consent in the following ways:

Express Consent

• Account registration
• Tenant onboarding approval
• Identity verification authorization

Implied Consent

• Voluntary use of the platform

Withdrawal of Consent

Users may withdraw consent by contacting privacy@tenantra.ca.

Withdrawal may limit platform functionality.

7. Disputes and Corrections

Tenants may dispute rental reports they believe are inaccurate, misleading, or incomplete.

When a dispute is raised:

• The report may be flagged
• Relevant information may be reviewed
• Appropriate action may be taken, including updating or restricting content

Tenantra reserves the right to determine outcomes based on available information and platform policies.

8. Third-Party Disclosure

We may share personal information with:

Service Providers

• Didit — identity verification (document and biometric checks)
• Postmark — email delivery
• Vonage — SMS services
• Cloud hosting providers

Landlords

Rental records and reports, subject to consent and platform processes.

Legal Authorities

When required by law.

We do not sell personal information.

9. Data Storage and Security

We implement security measures including:

• Encryption (TLS and AES-256)
• Multi-factor authentication
• Access controls
• Security monitoring

All data is stored in Canada unless otherwise required with safeguards.

10. Data Retention

We retain data as follows:

Data is securely deleted after retention periods.

11. Your Rights Under PIPEDA

You have the right to:

• Access your data
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• File complaints with our Privacy Officer or the Privacy Commissioner of Canada

To exercise your rights, contact: privacy@tenantra.ca

12. Cookies and Tracking

We use cookies for:

• Authentication
• Platform functionality
• Analytics

You can control cookies through your browser settings.

13. Use of Information and Decision-Making

Information provided through Tenantra is intended to support decision-making by landlords.

Users are responsible for how they use information obtained through the platform.

14. SMS Text Messaging

If you opt in to receive text messages from Tenantra, we use your mobile number only to send account notifications, including verification codes, rent reminders, payment confirmations, and lease alerts. Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to opt out. You will receive one confirmation message and no further texts.
• Reply HELP for assistance, or contact support@tenantra.ca.
• Consent to receive text messages is not a condition of using Tenantra.

15. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of the platform constitutes acceptance of any updates.

16. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices: